The minimum age to rent a vehicle is 18 years old. There is no maximum age limit.

No. There is no required interval between bookings, as reservations depend on availability.

Yes. Discounts and promotions may be available depending on the vehicle, rental duration, and booking period.

Yes. A security deposit may be required depending on the booking and protection plan selected.

Rental duration depends on several factors, including legal requirements, host availability, existing reservations, and calendar scheduling.

Your total trip cost is calculated as follows:

(Daily price × number of days) – discounts + trip fee + protection plan + any extras + applicable taxes

All charges are displayed clearly before booking is confirmed.

Included mileage varies by vehicle and host. There is no universal mileage limit for all rentals. Mileage details will be listed in the trip summary before booking.

Support availability varies by team and region. Current support hours include:

Claims Team (United States)

Hours: Monday–Saturday, 5:00 AM – 5:00 PM (Pacific Time, excluding holidays)

Phone: +1 (415) 965-4525

Email: [email protected] (allow up to two business days for a response)

Claims Team (Canada)

Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time, excluding holidays)

Phone: 1-888-391-0460

Email: [email protected] (allow up to two business days for a response)

Roadside Assistance
Available 24/7 for emergencies:

US: +1 (415) 965-4525

Canada: +1 (888) 391-0460

General Support
For non-claims and non-roadside questions, support is available anytime through the Turo Help Center. Some issues may require direct team review.

Pick-up is available at:

Sam’s Club
1200 E Spring Creek Pkwy
Plano, TX 75074

Delivery to another location may be available for $25, provided it is within 10–15 miles of the standard pick-up location.

Pick-up and return times vary by reservation and will be clearly listed during the booking process.

If custom delivery is available, delivery details and scheduling will be arranged during the booking process.

It depends. Guests may communicate directly with the host to coordinate timing based on availability.

All important rental details, expectations, and instructions will be provided during the booking process or directly by the host before the trip begins.

No additional equipment or services are currently offered.

Mileage overage charges vary depending on the rental. If applicable, they will be listed in your booking details before confirming the trip.

There is no charge for an additional driver.
However, all additional drivers must be approved before driving the vehicle.

🚭 Smoking is strictly prohibited in all vehicles.

If there is clear evidence of smoking, the renter may be charged:

$150 (US, Australia, Canada, UK)

$50 (France)

Plus a 3% processing fee

Evidence may include burn marks, smoked cigarettes or rolled marijuana, or clearly identifiable ash.

Smoking violations may also result in account suspension or closure.

If you receive a vehicle that smells like smoke, report it immediately at check-in so support can assist with cancellation or rebooking.

Yes. Renters are responsible for all toll charges incurred during the trip, including:

- Toll costs

- Any applicable taxes

- Administrative, processing, or late fees

- Congestion pricing or driving zone charges where applicable

If the vehicle has a toll transponder installed, it must remain in place and cannot be removed. Billing may occur weeks or months after the trip.

A cleaning fee may apply only under certain conditions.

Cleaning fee amounts:

$150 (US, Australia, Canada, UK) + 3% admin fee

$50 (France) + 3% admin fee

Renters are not expected to professionally clean the vehicle before returning it. The cleaning fee is only charged when the vehicle is returned in an excessively dirty condition due to irresponsible or abusive behavior.

Examples that may trigger a cleaning fee include:

-Biowaste or bodily fluids

-Major spills requiring deep cleaning

-Severe stains requiring steam cleaning

-Excessive mud, sand, insects, or exterior debris requiring professional detailing

-Large amounts of pet hair

Examples that typically do not trigger a cleaning fee include:

-Minor crumbs, wrappers, dirt, or sand

-Normal exterior dirt removable by a car wash

-Light stains or minor spills